Customers

Provide extraordinary solutions and be a strategic ally in building dreams and developing society. Relationship mechanisms

Relationship mechanisms
  • Market research
  • Advice and support
  • Customer service line
  • Transparency line
Topics of Interest
  • Ethics and compliance
  • Adaptation to market dynamics
  • Efficiency and productivity

Employees

Attract and develop the best talent, which we see as the critical factor in achieving our higher purpose.

Relationship mechanisms
  • Performance management
  • Face-to-face communication forums
  • Internal boards, Intranet and virtual channels
  • Transparency line
  • Social networks
  • Sustainability Dialogues
Topics of Interest
  • Health and safety at the workplace
  • Ethics and compliance
  • Talent management
  • Efficiency and productivity

Communities

Stimulate development through in-depth knowledge of our communities and proper management of identified development opportunities.

Relationship mechanisms
  • Local engagement plan
  • Sustainability Dialogues
  • Sustainability Week
  • Transparency line
  • Community committees, Socio-economic footprint
Topics of Interest
  • Community Engagement
  • Ecosystems
  • Human rights
  • Climate change

Investors and Shareholders

Act with transparency and maximize the creation of sustainable value.

Relationship mechanisms
  • Personal meetings
  • Conference call
  • General Shareholders
  • Integrated Report
  • Website, direct communication via mail, direct line and among others
Topics of Interest
  • Ethics and compliance
  • Efficiency and productivity
  • Climate change

Authorities

Build relationships based on trust and transparency that foster collaboration for territorial development.

Relationship mechanisms
  • Integrated Report
  • Website, direct communication via mail, direct line and among others
  • PLR
  • Transparency line
Topics of Interest
  • Climate change
  • Community Engagement
  • Ethics and compliance

Suppliers

Establish a mutual growth relationship whereby suppliers become our allies in creating value for customers and society

Relationship mechanisms
  • Personalized tracking
  • Transparency line
  • Supplier assessment
  • Integrated Report
  • Sustainability Dialogues
Topics of Interest
  • Efficiency and productivity
  • Health and safety at the workplace
  • Ethics and compliance

Media

Communicate our work transparently through suitable channels and making this the starting point for building relationships of trust with other stakeholders.

Relationship mechanisms
  • Ongoing communication
  • Phone calls
  • Press releases and other media resources
  • Meetings and press conferences
  • Mail, Website and Social networks
  • Press office
Topics of Interest
  • Ethics and compliance
  • Climate change
  • Industry positioning

Associations and Unions

Actively participate in forums that seek the appropriate industry positioning by identifying and building best practices that strengthen various trade associations

Relationship mechanisms
  • Joint workshops
  • Sustainability Dialogues
  • Website, direct communication via mail, direct line and among others
  • Integrated Report
Topics of Interest
  • Industry positioning
  • Climate change
  • Adaptation to market dynamics